AfterCare Advisor

We have exciting opportunities for AfterCare Advisors to join our busy and expanding team in Windsor Raheny. The main purpose of this job is to act as a point of contact for customers requiring service work and to coordinate service activity with the aim of delivering an exceptional customer experience and achieving after-sales objectives. Training will be provided.

Main Objectives and responsibilities

• To book in, by telephone or personally, vehicles for service and repair.
• To generate appropriate documentation relating to the booking.
• To receive the vehicle from the customer and clarify issues relating to the service/repair.
• To agree on costs and deadlines with the customer.
• To progress-chase the job through the workshop, obtaining authorisation during the process.
• To re-negotiate on issues relating to deadlines and estimates.
• To generate invoices & to process requests/orders for spare parts
• To hand over the car to the customer and to explain any issues relating to the work/future work required.
• To order from the Parts Department any parts required for agreed future work.
• To progress-chase parts and to advise the customer accordingly of when the work can be carried out.
• To collect moneys outstanding.
• To process special orders and to communicate the lead time, actual delivery, and price with the customer or the department concerned.
• To book parts in and out of stock.
• To undertake regular stock takes.
• To attend training programmes and internal company meetings as required.

Specific tasks

• To achieve ‘hours sold’ & ‘parts margin’ targets.
• To achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
• To accurately follow dealership and manufacturer guidelines.
• To ensure high standards of housekeeping and compliance with Health and Safety procedures.
• To pro-actively contribute to departmental and inter-departmental teamwork and to be supportive of the overall company mission and related initiatives.
• To maintain a high standard of personal presentation at all times.
• To achieve a very high level of accuracy in the processing of all movements of parts.
• To pro-actively contribute to the effective management of parts stock in line with business needs.
• To build and maintain an excellent working knowledge of the EPC, (Electronic Parts Catalogue) or its equivalent.

This is a customer-facing role and experience in a Main dealer would be an advantage.

NB: The job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.