Duties include:

  • Provide initial point of IT support contact for all internal employees throughout the Windsor Group
  • Resolve front-line support issues wherever possible
  • Provide proper problem escalation and follow-up both within the IT Department and with third-party suppliers
  • Monitor and control all incoming and outgoing e-mail traffic
  • Define and document helpdesk solutions and operating procedures
  • Monitor and maintain a Windows-based Server farm including Windows Server 2008R2, Windows Server 2012, and Window SQL Server 2005/2008
  • Monitor and maintain the Group’s Office 365 tenancy
  • Ensure a high level of service and customer satisfaction.

The ideal candidate will have:

  • Good working knowledge of Windows operating systems, MS Office, networking and printers
  • Ability to diagnose and also solve issues involving common desktop applications
  • Ability to work independently, to take ownership of and resolve support problems
  • Commitment to learning and development of creative support solutions
  • Excellent communications and teamwork skills and a positive attitude are essential
  • Third level IT-related qualification would be desirable but not essential
  • Knowledge of SQL Server 2005/2008/2012, Active Directory, Windows Server 2008/2012, Office 365 administration, Microsoft Dynamics 365, Citrix XenApp 6.5, VMWare, Veeam Backup would be an advantage but not essential
  • Full Driving Licence would be desirable but not essential.

This position presents an opportunity to work and gain hands-on experience with a wide range of IT systems and would suit a recent IT graduate.

Ref: IT_Group

Working Hours
Location Dublin
Salary DOE
Benefits
Closing Date 28/01/2019
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