Senior AfterCare Advisor

We have exciting opportunity for an AfterCare Advisor to join a busy teams in North Dublin. The main purpose of these jobs is to act as a point of contact for customers requiring service work and to coordinate service activity with the aim of delivering an exceptional customer experience and achieving after-sales objectives. Training will be provided.

Main Objectives and responsibilities

  • To book in, by telephone or personally, vehicles for service and repair.
  • To generate appropriate documentation relating to the booking.
  • To receive the vehicle from the customer and clarify issues relating to the service/repair.
  • To agree costs and deadlines with the customer.
  • To progress-chase the job through the workshop, obtaining authorisation during the process.
  • To re-negotiate on issues relating to deadlines and estimates.
  • To generate invoices & to process requests/orders for spare parts
  • To hand over the car to the customer and to explain any issues relating to the work/future work required.
  • To order from the Parts Department any parts required for agreed future work.
  • To progress-chase parts and to advise the customer accordingly of when the work can be carried out.
  • To collect moneys outstanding.
  • To process special orders and to communicate on lead time, actual delivery and price with the customer or the department concerned.
  • To book parts in and out of stock.
  • To undertake regular stock takes.
  • To attend training programmes and internal company meetings as required.

Specific tasks

  • To achieve ‘hours sold’ & ‘parts margin’ targets.
  • To achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
  • To accurately follow dealership and manufacturer guidelines.
  • To ensure high standards of housekeeping and compliance with Health and Safety procedures.
  • To pro-actively contribute to departmental and inter-departmental team work and to be supportive of the overall company mission and related initiatives.
  • To maintain a high standard of personal presentation at all times.
  • To achieve a very high level of accuracy in the processing of all movements of parts.
  • To pro-actively contribute to the effective management of parts stock in line with business needs.
  • To build and maintain an excellent working knowledge of the EPC, (Electronic Parts Catalogue) or its equivalent.

This is a customer facing role and experience in a Main dealer would be an advantage.

NB: The job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.

Ref: Senior-Service-Advisor

Working Hours 9-5
Location North Dublin
Salary DOE
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