Windsor Motor Group are currently seeking to hire an Service Advisor to join their busy and expanding team in Windsor Airside Renault. The main purpose of the job is to act as a point of contact for customers requiring service work and to coordinate service activity with the aim of achieving customer satisfaction and after-sales objectives.
Main Objectives and responsibilities:
To book in, by telephone or personally, vehicles for service and repair.
To generate appropriate documentation relating to the booking.
To receive the vehicle from the customer and clarify issues relating to the service/repair.
To agree costs and deadlines with the customer.
To progress-chase the job through the workshop, obtaining authorisation during the process.
To re-negotiate on issues relating to deadlines and estimates.
To generate invoices & to process requests/orders for spare parts.
To hand over the car to the customer and to explain any issues relating to the work/future work required.
To order from the Parts Department any parts required for agreed future work.
To progress-chase parts and to advise the customer accordingly of when the work can be carried out
To collect monies outstanding.
To process special orders and to communicate on lead time, actual delivery and price with the customer or the department concerned.
To book parts in and out of stock.
To undertake regular stock takes.
To attend training programmes and internal company meetings as required.
To achieve ‘hours sold’ & ‘parts margin’ targets.
To achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
To accurately follow dealership and manufacturer guidelines.
To ensure high standards of housekeeping and compliance with Health and Safety procedures.
To pro-actively contribute to departmental and inter-departmental team work and to be supportive of the overall company mission and related initiatives.
To maintain a high standard of personal presentation at all times.
To achieve a very high level of accuracy in the processing of all movements of parts.
To pro-actively contribute to the effective management of parts stock in line with business needs.
To build and maintain an excellent working knowledge of the EPC, (Electronic Parts Catalogue) or its equivalent.
This is a customer facing role and experience in a Main dealer would be an advantage.