“Time is pretty precious and I am always spinning the plates with three children, between school runs and being in work on time. Finding the time required to get my car serviced was not at the top of my priority list but it was one of those things that needed to be done,” Nicola explained.
Nicola’s experience involved taking time off work or racing against the clock to drop her car to the nearest garage at 9 a.m., finding her own way from there to work and having to leave work early to collect her car by 5 p.m.. Something had to change and that is what led her to Windsor AfterCare at Windsor MotorMall.
“I’m gone from seven in the morning until seven in the evening, five days a week. The fact that Windsor AfterCare opens at 6 a.m. and closes at 10 p.m. really suited my lifestyle. Their weekday opening hours meant that I could book in the car at a time that was convenient to me, which was fantastic,” she explained.
“Windsor also provided me with a courtesy car and took care of transferring my insurance. It took me 30 minutes to get from my house in Wicklow to where they are located off the M50. I parked no problem, dropped off my car and was on my way again within 10 minutes. It was swift and efficient and it saved me time,” she added.
The new Windsor Aftercare workshop has 16 work bays and a team of 22 fully qualified and trusted technicians to maintain customers’ vehicles to manufacture approved specifications. It services the Renault, Nissan and Dacia brands as main dealers as well as all other makes and models, regardless the age of the vehicle, attracting over 6,000 service customers each month.
Open 16 hours a day, Monday to Friday, it is designed to be convenient for customers, allowing them to plan and book a routine service online or over the phone. Customers can chose to drop off their car up to 10 p.m. the night before the day of their service, or any time after 6 a.m. on the day of their service.
Uniquely in the motor trade, Windsor AfterCare also offers a same day service for when something goes wrong and needs to be fixed immediately. Customers booking in up to 3 p.m. will get their car back that day. Customers in a serious hurry can book an Express While You Wait Service which offers a 1 hour turnaround, at no additional cost.
“We’re open during most people’s waking hours. That takes the hassle of out getting your car serviced, especially if you work shifts. A lot of our customers are airport, HSE and hotel employees who work irregular hours. They don’t have to take time off work to get their car serviced and they also love the convenience of having a courtesy car,” said John O’Connor, Windsor AfterCare Manager.
Transparency is at the heart of every vehicle service. Windsor Aftercare technicians conduct a thorough, multi-point Vehicle Health Check on each vehicle. A video is recorded and photographs are also taken to provide customers with a visual and verbal explanation of the work that needs to be undertaken.
Customers receive an email and text link with the video, photographs and detail of the Vehicle Health Check within 45 minutes of dropping off their car. All works required are clearly costed. A traffic light system is used, with all work requiring immediate attention set out in red, work which requires attention in the near-future coded in amber and items that are okay coloured green.
“I was really impressed by the vehicle health check. Straight away, I could see what needed to be done and what it cost. The video showed and explained it all clearly. I am not a technical person and I really liked that everything was up front, that I could simply check off what I wanted done and that there was no nasty surprises,” said Nicola.
“It made life so much easier for me and it was fully transparent. Sometimes, when you go to get your car serviced with another company, you are trusting in their goodwill that a particular thing needs to be serviced but with the video it is very clear to the customer. You can see what needs to be done and that created real trust for me,” she added.
Windsor AfterCare complete the authorised work within two hours and notify the customer when their vehicle is ready for collection. Every car receives a mini valet and the service advisors take care of transferring the customer’s insurance back to their own vehicle, enabling the customer to collect their car and to drive away happy within a matter of minutes.
Any work that requires attention in the near future, such as tyre or brake pad replacement, is also recorded and Windsor Aftercare take care of following up with customers, helping them to stay safe and to ensure that their car is in a road worthy condition at all times and when they need it most.