Your vehicle buying journey made simple in the comfort of your own home or wherever you may be!
Reserve quickly online Search our range of high quality vehicles and with a few more clicks you can instantly reserve your chosen vehicle. We’ll be in touch with the next steps!
Secure online payments For your safety and security, all payments made on our site are processed by a secure payment provider. All major cards are accepted.
Free Trade In Valuations If you have a vehicle to trade-in, then we can help provide a market-accurate indicative value so you can see how the figures stack up. Complete our online form today.

FAQ AREA

See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.

Buying Online

I want to buy online but have some queries?

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You can talk to any one of our sales team for more information - email us, or give us a call.

I would like to amend or cancel my order

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Please see our our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.

If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.

How secure is your online deposit process?

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We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.

Can I amend my delivery and collection day after I have placed my order?

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Please speak to our sales team as soon as possible to review options.

Finance

How do I get my finance settlement?

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We can help you with this. One of our sales team will be able to obtain your settlement figure.

I have some questions regarding financing my purchase who should I speak to?

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We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.


Trade In

Can I use my trade in as my deposit for my car purchase?

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Yes, you can use your trade in as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your trade in this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.

What happens if my trade in is worth more than the car I want to purchase?

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If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my trade in guaranteed?

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Yes, assuming you have described your trade in accurately, answered all the questions correctly and read our terms and conditions regarding trade in your value will be guaranteed.

Can I remove my trade in from my order at any time?

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Yes, you can remove your trade in from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your trade in was being used towards your deposit.

Can I trade in two vehicles as part of my order?

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Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.


Terms and Conditions

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1. Terms and Conditions

1.1 What these terms and conditions cover. These terms and conditions apply when you reserve a vehicle (the “Vehicle”) with us by completing and submitting a form on our website (the “Online Reservation Form”).

1.2 Your reservation of a Vehicle through the Online Reservation Form creates no obligation on our part to sell the Vehicle to you at the price advertised on the website (the “Estimated Purchase Price”), or at all. Neither does it create an obligation on your part to purchase the Vehicle from us. Your contract for the purchase of a Vehicle from us only comes into existence upon completion and execution of the SIMI Vehicle Order/Sales Contract (and, where there is a trade-in, the SIMI Used Vehicle Purchase Contract/Invoice) (the “SIMI Order Forms”) in accordance with the terms and conditions applicable thereto.

1.3 Why you should read these terms and conditions. Please read these terms and conditions carefully before submitting the Online Reservation Form to us. They tell you who we are, how you can reserve a Vehicle, how you and we may cancel the Reservation and other important information.

2. Information about us and how to contact us

2.1 Who we are. We are Windsor Motors Unlimited Company trading as Windsor Motors, a company registered in Ireland. Our company registration number is 26650 and our registered office is at Belgard Road, Dublin 24.

2.2 How to contact us. You can contact us at marketing@windsor.ie.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us when completing and submitting the Online Reservation Form. Please see our privacy policy for details about how and why we use the personal information you provide to us, with whom we may share it, how long we retain it and the steps we take to keep it safe.

3. Online reservation facility

3.1 You may reserve a Vehicle advertised on our website by completing the information required on the Online Reservation Form and transferring a reservation fee of €100.00 (the “Reservation Fee”) to us, or alternatively by transferring the Estimated Purchase Price to us.

3.2 If you intend on trading in your own vehicle, you may use our online valuation calculator, which estimates the price that we may accept for your vehicle based on objective characteristics such as its make, model, mileage and year of manufacture. The trade-in price that is generated by our online valuation calculator is an estimate only and is subject to our review following physical inspection of your vehicle in accordance with the terms and conditions of the SIMI Order Forms and subject to a car history check or any other checks we may wish to carry out. We are under no obligation to accept the trade-in price that is generated by our online valuation calculator or to accept any trade-in of your vehicle. For the avoidance of doubt, no contract comes into existence obliging us to purchase your vehicle until you sign the SIMI Order Forms.

3.3 You may also apply for finance through our website. All finance applications are handled by our third party finance partner and we have no obligations to you in respect of and take no responsibility for the provision or otherwise of finance to you. You will be subject to additional terms and conditions by our third party finance partners.

4. Reservation fee, payment and further arrangements

4.1 The Estimated Purchase Price of the Vehicle (which includes VAT) will be the price as advertised on our website and is exclusive of delivery and related costs. The Estimated Purchase Price does not necessarily represent the price at which the Vehicle will be sold to you and may be subject to changes in the course of concluding arrangements with you.

4.2 When making your Reservation, you will be requested to provide payment details to pay, at your option, either the Reservation Fee or the Estimated Purchase Price to us. In providing payment details you consent to us completing a pre-authorisation check whereby a standard fraud security process is completed and funds are reserved on the your account thus removing them from the “available to spend” balance. No payment is taken from the account at this point and payment is only taken at the point of conclusion of the arrangements between us for the purchase of the Vehicle in accordance with the SIMI Order Forms and the terms and conditions applicable thereto.

4.3 We try to ensure that the Estimated Purchase Price as advertised on our website is correct. However it is always possible that the Estimated Purchase Price may be incorrect. If the price at which we are willing to sell the Vehicle to you and subject to a contract for the sale of the Vehicle coming into existence between us is less than our stated Estimated Purchase Price, we will charge the lower amount to you and, if you have paid the Estimated Purchase Price to us, we will return the difference between that amount and the correct price to you. If the Vehicle’s correct price is higher than the Estimated Purchase Price as advertised on our website, the correct price will apply. We will contact you as soon as we become aware of the discrepancy to take your instructions in respect of whether you wish to continue with or cancel the Reservation. We take no responsibility for any loss caused as a result of any inaccuracy in the Estimated Purchase Price.

4.4 We will contact you within a reasonable period of time after receiving your Online Reservation Form to request any further information we require from you and to arrange a suitable date and time for you to attend at our premises for the purpose of inspecting the Vehicle.

5. Availability and description of Vehicles

5.1 Although we try to ensure that advertisements of vehicles that are no longer available are promptly removed from our website and that our website is kept fully up-to-date, we cannot guarantee the availability of the Vehicle that you reserve and take no responsibility for any loss caused as a result of a Vehicle you reserve no longer being available. We will notify you without delay if we become aware that the Vehicle you have reserved is no longer available.

5.2 Although we try to ensure the accurate description of the vehicles advertised on our website, there may be differences between the description of the Vehicle in the advertisement on our website and the actual Vehicle. We will notify you without delay if we become aware of any material differences to take your instructions in respect of whether you wish to continue with or cancel the Reservation. We take no responsibility for any loss caused as a result of any difference between a vehicle advertised on our website and the actual Vehicle.

6. Cancellation

6.1 If we are unable to make contact with you within 7 days after receiving your Online Reservation Form to agree a suitable time and date for you to attend at our premises for the purposes of inspecting the Vehicle and finalising purchase arrangements (the “Agreed Date”), we may cancel your Reservation.

6.2 Either we or you may cancel your Reservation if the Vehicle you have chosen is no longer available and no suitable alternative that is acceptable to you is available.

6.3 Either we or you may cancel your Reservation if the correct price of the Vehicle you have chosen is higher than that advertised on our website, or if there is a material difference between the Vehicle you have chosen and its description on our website.

6.4 We will inform you by email if your Reservation has been cancelled.

6.5 If your Reservation is cancelled, the Vehicle will no longer be reserved for you. Any refunds that are due will be made to you in accordance with clause 7.

7. Refunds

7.1 If your Reservation is cancelled, we will refund you the Reservation Fee or the Estimated Purchase Price that you have paid to us by releasing the pre-authorisation check on the account detailed you have provided to us.

7.2 Any refunds that are due to you will be made within a reasonable period of time.

8. Limitation of liability

8.1 We shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence) breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions.

8.2 Our total liability to you in respect of all other losses arising under or in connection with these terms and conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Reservation Fee or the Estimated Purchase Price you have paid to us.

9. Force Majeure

9.1 Neither we nor you shall be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of the obligations under these terms and conditions if such delay or failure result from an event or circumstance beyond a party’s reasonable control.

10. General

10.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms and conditions to another organisation.

10.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree to this in writing.

10.3 Even if we delay in enforcing these terms and conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking thse terms and conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

10.4 If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.5 Which laws apply to these terms and conditions and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with these terms and conditions shall be governed by and construed in accordance with the law of the Republic of Ireland and the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any such dispute or claim.