The recognition highlights the exceptional service, innovation, and dedication demonstrated by the Windsor team in delivering outstanding customer experiences. Competing against some of the best in the field, the Windsor Customer Hub's commitment to excellence was acknowledged at the national awards ceremony, cementing their reputation as leaders in customer support.
"This award is the culmination of a huge collaborative effort across the entire Windsor Group over the last three years, bringing the Customer Hub on a journey from concept to capability," said John Drake, Manager of the Windsor Customer Hub. "We will keep working hard for our customers, improving their experiences as we build on this success and continue to be the Best In Class offering for motorists in Ireland."
The CCMA Awards, which celebrate the very best in customer contact management, recognise teams that go above and beyond to deliver exceptional service, foster innovation, and drive continuous improvement in the customer support sector. The Windsor Customer Hub's "Highly Commended" accolade marks a significant milestone in their journey, demonstrating their ongoing success in setting industry standards.
This achievement is a testament to the team's ability to deliver top-tier customer service while adapting to the ever-evolving demands of the Irish customer.